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Washington State University (WSU) invites applications for the position of Assistant
General Manager, Engineering Services.
This is a full-time, 12-month, permanent Administrative/Professional position which
reports to the Senior Director and General Manager. The position supervises and directs the work of three Broadcast Chief
Engineers at locations throughout the service area; the Senior Planning Engineer
for facilities planning, systems integration and construction; and the desktop and
server support unit
Principle Duties: The position
functions
as the principal engineering manager of a telecommunications organization operating
facilities at more than 40 sites in Washington, Idaho and Oregon. Responsible for engineering services for two public television and thirteen
public radio stations; numerous radio translators; television studios; radio studios
in two locations; multiple interactive video-over-IP classrooms statewide; IP-based
videoconferencing; planning, construction and maintenance of general university
classrooms; an extensive digital interconnection system (DS-3 or better, being supplemented
with a leased fiber OC-3 system); and a multi-channel digital satellite teleport.
40% (E) Responsible for the administration, quality control and
reliability of construction, operations and maintenance services. Sets policies and establishes priorities for maintenance and operations activities
and for the construction portion of projects.
20% (E) Responsible for supervision of 19+ person engineering
services department.
Recruits, trains
and supervises EPM technical mid-management staff and reviews and approves all personnel
matters in the engineering services department.
Assigns specific supervisory responsibilities to appropriate mid-management
personnel.
10% (E) Responsible for ensuring good customer relations with
users of engineering services, including public radio, public television and instructional
divisions;
and university and community
constituents. Responsible for ensuring contract compliance and obligations to other
institutions and businesses.
10% (E) Works closely with the senior managers of the program
and support areas within EPM on engineering support services, administrative, and
budgetary matters.
5% (E) Acts as liaison between engineering and Federal Communications
Commission engineers, site owners and other telecommunications entities on and off
campus.
5% (E) Prepares and administers annual budgets for engineering
services.
5% (E) Serves as principal advisor on engineering services strategy
and policy.
5%
Other duties as assigned.
Essential Work Competencies:
Accepting Responsibility
·
Taking responsibility for the identification and completion of work
·
Demonstrating an understanding of the scope, nature and
importance of work assigned
·
Making work progress without excessive supervision
·
Demonstrating willingness to think through problems and work
barriers to achieve
goals
·
Follow up work in order to achieve priority objectives
Communication Skills
·
Effective oral expression of thoughts and ideas internally and to
persons outside
EPM
·
Demonstrating ability to actively and non-defensively listen to and understand responses
and directions from others
·
Making effective use of the principles of writing, such as sentence
structure, grammar,
clarity, brevity, logic and accuracy
·
Demonstrating an even, tactful and consistent manner in
communicating with fellow
staff members, other university
employees and the public
·
Effectively advocating your unit’s
capabilities and needs to other
managers and colleagues across the organization
·
Communicate both strategic and day-to-day planning effectively with other Broadcast
Chief Engineers and engineering staff
·
Encouraging an attitude among subordinates that inter-unit
relationships are as
important as intra-unit relationships
Decision Making
·
Demonstrating ability to make decisions within the area of responsibility
·
Making appropriate decisions in difficult and stressful situations
·
Making timely and effective decisions after considering all factors and evaluating
alternatives
·
Recognizing the impact of decisions on other units within the
company
Delegating Authority
·
Assigning responsibility for tasks while still maintaining contact
·
Using delegation as a means of time management
·
Using judgment as to which subordinate can handle a particular level of delegation
·
Recognizing which matters cannot be delegated
Entrepreneurial and Strategic Planning Skills
·
Demonstrating ability to make creative and innovative use of
budget resources in
furthering the mission of your unit and EPM
·
Critically evaluating existing functions in order to make maximum “forward” use
of resources
·
Structuring work and developing strategies to achieve results
·
Demonstrating ability to understand future consequences of
entrepreneurial decisions
Flexibility and Adaptability
·
Demonstrating ability to evaluate and adjust schedules, plans and
procedures as
necessary to accommodate new information or
altered circumstances
·
Demonstrating ability to accept changing conditions or duties and
to
maintain a
positive approach while doing so
·
Demonstrate ability to work effectively in a matrix management
structure
Meeting Deadlines and Commitments
·
Recognizing the importance of deadlines and be dependable in
meeting them
·
Following through on requests for information and assistance
·
Defining realistic schedules
·
Recognizing the impact of schedules on others
·
Monitoring and controlling work to detect problems in meeting
commitments
·
Communicating problems and delays as appropriate
Organization Skills
·
Identifying functions and resources needed for effective performance of your unit
·
Anticipating and providing alternatives for plan deviations
·
Designing, scheduling and implementing short- and long-range plans to accomplish
your unit’s mission within the limitations
of budget and personnel resources
·
Scheduling workloads according to plan
Problem Handling
·
Defining problems with specificity
·
Assembling essential data for problem solving
·
Reviewing, analyzing and evaluating the data to formulate alternatives
·
Selecting appropriate alternatives
·
Having procedures in place to resolve problems in a timely manner
Professional Knowledge
·
Demonstrating knowledge and ability to understand the principles,
concepts, techniques
and requirements necessary to accomplish duties
·
Keeping abreast of trends, developments, innovations and new
concepts in your own
field and, to a lesser but important extent, in
other fields in which EPM is active
·
Demonstrating ability to share professional knowledge with other
senior management
team members
Subordinate Relations
·
Helping subordinates establish objectives and priorities
·
Inspiring staff to work toward common goals
·
Providing clear and consistent directions
·
Maintaining open lines of communication and providing frequent
feedback on performance
·
Resolving personnel problems in a timely and fair manner
·
Evaluating employee capabilities and performance, utilizing
appropriate standards
and criteria
·
Guiding and motivating subordinates to achieve their potential
within
job classifications
·
Providing for training opportunities within budget constraints and
for
higher level
work experience for potential career advancement
·
Understand impact on staff of ever-changing matrix management environment and minimize
impact with effective planning and communications
·
Creating a positive climate in the workplace, encouraging affirmative action goals,
providing discrimination/harassment training, encouraging recruitment and retention
of underrepresented groups, and quickly and fairly resolving discrimination/harassment
complaints
Work Conditions/Physical Requirements:
Must be physically
able to assist maintenance or construction crews in the performance of their duties. Must complete EPM tower safety course,
cold weather orientation course, general first aid course and attend radiation hazards
briefing.
Must be knowledgeable of
AC power and transmitter high voltage hazards and safety precautions. Must be able to travel to remote sites and operate four-wheel drive vehicles,
snowcats and other rough terrain vehicles.
Minimum Qualifications: Requires a Bachelor’s
degree in engineering or closely related field and eight (8) years of progressive
responsibility in construction, maintenance and operations of telecommunications
facilities (broadcasting, microwave, instructional telecommunications, cable, IP-video,
or related field), including experience with digital production and transmission
systems. This experience must include
at least four (4) years of management/supervisory experience.
Any combination of relevant education and experience may
be substituted for the educational requirement on a year-for-year basis.
Preferred qualifications include
graduate training in electrical engineering, electronics technology, engineering
management or administration; a Society of Broadcast Engineering CPBE certification;
experience with videoconferencing-over-IP technologies; experience working within
university environment; documented history of customer service priorities; strong
interpersonal and written communications skills; and demonstrated leadership ability
in a technology management position.
Department: Educational & Public Media operates Northwest Public Radio (NWPR), KWSU/KTNW
Public Television (KWSU/KTNW), and Academic Media Services (AMS).
NWPR
operates two program services on thirteen stations, serving small and medium size
markets in Washington, Idaho, Oregon and Columbia.
“The NPR News” stations are located
in Pullman, WA, (KWSU-AM); Moses Lake, WA, (KLWS-FM); Walla Walla, WA, (KWWS-FM); Vernon,
(KMWS-FM); and WA, (KQWS-FM). “NPR and Classical Music”
stations are located in Moscow, ID, (KRFA-FM); Richland/Pasco/Kennewick, WA, (KFAE-FM);
Yakima, WA, (KNWY-FM); Ellensburg/Wenatchee, WA, (KNWR-FM); Clarkston, WA, (KNWV-FM);
Bellingham, WA, (KZAZ-FM); Port Angeles, WA, (KNWP-FM); and Cottonwood/Grangeville,
ID, (KNWO-FM). Six translators also
provide public radio service throughout eastern and central Washington.
Conversion to HD has been completed on half of the network’s stations.
KWSU/KTNW public
television stations are PBS affiliates that offer local, regional and national programming. KWSU-TV is located in Pullman, and KTNW-TV is located in Richland/Pasco/Kennewick.
Both stations provide HD services.
The signals are extended by translators serving the Lewis/Clark Valley and the Beverly/Vantage
areas and by cable operations in eastern
and adjoining portions of Idaho and Oregon. The KWSU/KTNW master control services
are operated out of joint facilities in Spokane, Washington.
AMS provides videoconferencing-over-IP instruction to
and from classroom sites across the state of Washington serving students at WSU's
urban campuses and learning centers.
It also
provides classroom design, construction and technology support, equipment checkout,
IP video services and streamed media in support of WSU courses.
The organization
employs a full-time staff of 68, plus 40 part-time employees.
University: Washington State University (WSU) is a land-grant,
comprehensive research institution with statewide enrollment of approximately 22,000
students with campuses in Pullman, Spokane, the Tri-Cities (Richland, Pasco and
Kennewick) and Vancouver.
There are
ten colleges and a graduate school.
WSU offers some 300 fields of study including more than 150 majors plus many minors,
options and certificate programs.
Bachelor’s degrees are available
in all major areas, with master’s and doctoral degrees available in most. The University
is one of the largest residential universities in the West. Pullman offers a friendly, small-town living environment. To learn more about the Pullman community, visit:
http://www.pullmanchamber.com. The
university’s web page (www.wsu.edu)
offers information about WSU and the surrounding area.
APPLICATION REVIEW BEGINS JUNE 9, 2008.
Applications must include a cover letter and resume identifying skills and experience
related to the specific duties, responsibilities and minimum and preferred qualifications
of this position, as well as the name and contact information for three (3) professional
references, including one reference who can verify qualifications and experience
to:
Asst. General Manager, Engineering Services Search
PO Box 641222
Pullman, WA 99164-1222
Attn: Kat Odell, Clerical Manager
odell@wsu.edu
Incomplete
applications will not be accepted.
For more information regarding this position, contact Kat Odell, clerical manager,
(509) 335-7586, odell@wsu.edu.
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/ AFFIRMATIVE ACTION EDUCATOR
AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans
of the Vietnam-era, recently separated veterans, and other protected veterans, persons
of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens.
All new employees must show employment eligibility verification as required
by the U.S. Citizenship and Immigration Services.
Washington State University is committed to providing access and reasonable accommodation
in its services, programs, activities, education and employment for individuals
with disabilities. To request disability accommodation in the application process,
contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service:
Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509.-335-1259(f), or
hrs@wsu.edu.
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